Musicals by Mail uses Google Checkout to process payments. When you visit an item page, click the "Add to Cart" button next to the item you would like to purchase (these buttons may take a few seconds to appear after the page loads).
The Google Cart widget will be visible above the list of categories (it's the thing you see at the top of this page). Click the small triangle at the left of the widget to show and hide the contents of your cart.
When you are ready to check out, click the "Checkout" link at the bottom of the cart widget and follow the instructions on Google’s site that will allow to you pay securely with a credit card.
If you have a coupon (promo) code, you will have to opportunity to enter it on the second page of Google Checkout under "Additional Options" where you can apply your code for an additional discount.
We are happy to accept purchase orders from schools and other organizations. To submit a purchase order, please send a copy via mail, email, or FAX using the information listed on our contact page. Do remember to include the quantity and item number for each item on your purchase order. If you require the total cost including shipping and handling, as well as any applicable taxes in advance, please send us an email with your desired item numbers, quantities, destination, and speed of delivery (see below). We can then email you a final quote that you can manually add to your purchase order, or send you an official invoice - whatever is easiest for you!
We offer two shipping options provided by the United States Postal Service:
You can choose which shipping option you would like on the checkout screen.
We also offer economical shipping throughout Canada, but at this time our Canadian website is still in development. Please contact us via email if you are in Canada and would like to place an order and we will custom-tailor an invoice for you. Stay tuned for our sister website serving Canada—coming soon!
This inevitably varies based on the item(s) ordered. If you have a specific date in which a certain item is required, email us and we will do our absolute best to meet your deadlines. Ordinarily, you should receive your item within 10-15 business days from when you place your order. The type of shipping service you select will invariantly affect delivery times.
We also offer expedited service. Please contact us via email if you need anything by yesterday and we will let you know how quickly we can get it to you and what additional costs will be involved.
If for any reason you are not satisfied with your purchase, please contact us and we will try and make things right. At a minimum, we will offer a refund on any unopened items within 30 days. Unless an item is defective, you are still responsible for the cost of shipping the item both ways. In addition, a 20% processing/restocking fee will be applied. Please be sure to contact us for authorization before returning any items. Also, due to licensing agreements, we are unable to accept returns on any Show Kit orders once they are shipped.
We are committed to the environment and keeping costs low, so that we can pass on those cost savings to our customers. For that reason, your items may be shipped to you in previously used, but good quality envelopes and boxes. Mother Earth thanks you in advance!
We thank you for your business and please don’t hesitate to contact us with any questions or suggestions. We are constantly trying to improve and offer a high level of service, so your thoughts are always welcome!